Problem Solving – Root Cause Analysis – Essentials

1. The problem-solving cycle.
2. Common problem-solving mistakes.
3. The value of the 5-why/5-how and RCA tools
4. How they can be misused.
5. Ensuring the problem statement is ready.
6. How to properly set up a 5-why or more robust RCA kaizen event
7. When is it time to do an RCA?
8. Pre-RCA data/potential root cause validation data
9. Data collection preparation
10. When are you ready to invest in a high-stake solution
11. Post-validation solution generation and evaluation
12. The PDCA/PDSA cycle revisited.